About Us

Customer Charter

At VehicleFlex, old school service levels and individual relationships are at the heart of what we do. To that end, all of our staff work to our customer charter to ensure we deliver a truly exceptional experience to you.

Compromise – at VehicleFlex we won’t compromise on any element of your transaction. We only work the best finance partners in the UK where we have long standing relationships and we will only ever work with partners and suppliers we know share our high standards. That way, we can guarantee a you only receive the best service levels throughout.

Partnership – for us, our relationship with you will be a partnership. It’s not about us trying to sell you something and you trying to get the best price. It’s about working together to source you the right product to meet your needs within your budget.

Transparency – there’s a lot to consider when financing your vehicles and there can be many grey areas. At VehicleFlex being open and honest with our customers at all times is crucial to us. We want to ensure that you’re fully informed on every aspect and comfortable that it is right for you, before you proceed. Respect – at VehicleFlex, all of our customers get treated with the same high level of respect; regardless of whether you’re a private individual with one vehicle or a Fleet Manager with 50. Without our customers, we have no business.

Problems – there are a host of moving parts to the process of supplying a new vehicle and problems are unavoidable at times. However, it’s how we rectify them that’s really important. All our staff understand the importance of each transaction to our customers and therefore making intelligent, quick decisions to rectify any issues and ensure your satisfaction.


VehicleFlex are different because you’re all different. If you operate a business, you’ll pride yourself on what sets your business apart from the crowd and so you should. As an individual, you don’t want to just follow the flock, you want to express your individuality.

The key to our process is investing the time in really understanding you and your needs. It’s this intimate knowledge that allows us to create the perfect combination of financial product and vehicle to give peace of mind throughout your contract. To us, relationships are key as people buy people and that’s why we’re here for you all throughout your entire contract for support and guidance.

At VehicleFlex, we believe that no matter how comprehensive you make your website, it can never replace the knowledge and experience of our staff, that’s why we know that listening to you will always deliver the best result for you.

Our staff always work to our core values of:

  • Relationship
  • Expertise
  • Quality
  • Service

So let’s get started! Contact us now and experience the VehicleFlex difference for yourself